Suffolk Volunteering Federation

Information, Advice & Guidance

On this page you will find links to different aspects of volunteering. Click on the links above to view information around the England Volunteering Development Council, the COMPACT, Training and Young People.

Downloadable Leaflets

• How do I Volunteer? Page 1 and How do I Volunteer? Page 2

• The Bigger Orange Book on Involving Volunteers - NEW
  This booklet is also available in hard copy from many of the volunteer centres in Suffolk.

Statement of Service

The Suffolk Association of Voluntary Organisations (SAVO) as governing body of the Suffolk Volunteering Federation has produced a 'Statement of Service' which details:

• How we deliver information

• What clients can expect from us

• What we expect from clients

• Feedback, Comments and Complaints

• Limitations of service

• Services - contact details, what we do and what we don't do

What we do

• Promote and develop volunteering in Suffolk through representation on county, regional and national bodies

• Enable best practice through One to one information, advice and guidance

• Raise standards of volunteer management through Training, briefings and publications

• Manage volunteer involving projects: Suffolk InfoLink, Young InfoLink and Volunteer Suffolk Coastal

What we do not do

• We do not recruit individual volunteers other than volunteers for our specific projects - Suffolk InfoLink and Young InfoLink. We do however direct any enquiries from individuals wishing to volunteer to their nearest Volunteer Centre.

Feedback, Comments and Complaints
To help us to continuously improve our service and address points raised by clients, we actively invite suggestions, comments, compliments or complaints (this may be anonymous if preferred).

We hope you are happy with the service you receive but if you are not then we will investigate and deal with any difficulties you experience.

There is a clear complaints policy which specifies how complaints are handled and where unresolved complaints may be directed. If you have a complaint then we will treat it in confidence and will do our best to resolve it fairly and quickly in accordance with our complaints procedure.